The City of Hot Springs Utility Billing Division is responsible for establishing and maintaining customer utility accounts. The division produces approximately 35,000 statements for active accounts each month for water, wastewater, and sanitation collection service provided by the city. The division's goal is to provide our customers with a high standard of courteous and effective service responsive to the individual customer's needs.
To ensure accuracy in our billing process, meters are used to measure water consumption for each account in our system.The meters are read monthly to determine how much water each customer used during the month. The volume of water used and a fixed monthly service charge based on the meter size is the basis for calculating the water and wastewater portions of the monthly statement.
Customer accounts are classified as residential, commercial, wholesale, sprinkler (irrigation), new construction, or industrial based on the specific need of each customer.
A solid waste or sanitation collection charge also appears on each bill. Residential charges are based on a single family household having one water meter. Commercial rates are based on the size, type, and number of containers and the frequency of pickups.
If you want to know the amount of your last payment, when it was paid, how much you owe now, your payment due date, or if you have any other question or concern about your bill, call 501-321-6880 and a customer service representative will be glad to assist you.