Establish, Discontinue, & Transfer of Service

Establishing Service
Customers are required to fill out an application for service and pay a security deposit for water, wastewater, and sanitation accounts. Once completed, please mail the form along with your payment (do not send cash) for the required security deposit to:
Municipal Customer Operations
P.O. Box 29021
Hot Springs, AR 71903

In Person
You may also come to the Bill Edwards Center between 8 a.m. and 4:30 p.m. Monday through Friday. A customer service representative will help you with the necessary paperwork and set up your account.

Note: Please provide a daytime telephone number so we can reach you should we have any questions concerning your application. 

Please complete the water turn on waiver if you will not be home when your water is turned on.
 
Discontinuing Service
If you no longer need service, call 501-321-6880 so that we can disconnect your service when it is convenient for you. We will need your forwarding address so that any deposit money not used to pay the final bill can be sent to you. For your protection, please have your social security number available so we can verify your account.

Transfer of Service

If you plan a move within the service area, call our office at 501-321-6880 before you move and we will transfer your account without interrupting service. For your protection, please have your social security number available so we can verify your account.