Lisa Vargo
Supervisor
Email lvargo@cityhs.net
Phone (501) 321-6824
Fax (501) 321-6833
Customer Service Division
Establishing Service
Customers are required to fill out an application for service, sign a service contract and pay a security deposit for water, wastewater, and sanitation accounts.
2010 Annual Drinking Water Quality Report - PDF
To establish service
Complete the Service Application/Contract - PDF linked to this site and mail the form along with your payment (do not send cash) for the required Security Deposit to:
City of Hot Springs Finance Department
517 Airport Road, Suite C, Hot Springs, AR 71913
OR
Come to the Hot Springs Finance Department building between 8:00 a.m. and 5:00 p.m. Monday through Friday. A Customer Service Representative will help you with the necessary paperwork and set up your account.
IMPORTANT Please provide a daytime telephone number so we can reach you should we have any questions concerning your application.
Transfer of Service
If you plan a move within the service area, call our office at (501)321-6880 before you move and we will transfer your account without interrupting service. For your protection, please have your driver’s license available so we can verify your account. Please request a work order number from the representative that helps you in case you need to reference it if you have to call back again.
Discontinuing Service
If you no longer need service, call (501)321-6880 so that we can disconnect your service when it is convenient for you. We will need your forwarding address so that any deposit money not used to pay the final bill can be sent to you. For your protection, please have your drivers license number available so we can verify your account. Please request a work order number from the representative that helps you in case you need to reference it if you have to call back again.
Emergency Service
Emergency service is available 24 hours a day, 7 days a week. If you need your water turned off because you have a leak or need to make repairs, call (501)623-5621.
Billing Inquiries
If you want to know the amount of your last payment, when it was paid, how much you owe now, your payment due date or if you have any other question or concern about your bill, call (501)321-6880 and a Customer Service Representative will be glad to assist you.
Water Leak Adjustment Policy
Billing adjustments may be made for excessive water use due to unavoidable leaks, etc. Please see Water Leak Adjustment Policy - PDF for adjustment procedures.
Account Payment Methods
To pay your monthly water, wastewater and sanitation statement
Save time and postage by having your statement paid automatically through your checking account by bank draft. Just fill out the Bank Draft Authorization Form - PDF and return it to us at:
City of Hot Springs
517 Airport Road, Suite C, Hot Springs, AR 71913 OR
Return the right portion of your statement, along with your payment (check or money order; do not send cash) to:
City of Hot Springs
517 Airport Road, Suite C, Hot Springs, AR 71913 OR
Pay in person in our offices at 517 Airport Road, Suite C between 8:00 a.m. and 5:00 p.m. Monday through Friday. If you come into the office to pay be sure to bring both sides of your statement so we can give you a validated receipt.
