Richard Penn
Utilities Director
Email rpenn@cityhs.net
Phone (501) 321-6884
Utilities
Hot Springs utilizes two water treatment plants in serving more than 31,000 customers. These two plants are capable of producing a maximum of 27.5 million gallons of potable water per day. The water source for these plants includes the following lakes: Hamilton, Ouachita, Sanderson, Ricks and Dillon. The Hot Springs Wastewater Treatment facility collects, treats and transports wastewater for more than 23,000 customers. Hot Springs Utilities serves not only the citizens of Hot Springs but also to large unincorporated areas of Garland County. A network of approximately 600 miles of wastewater lines collects sewage from service areas in the city and county. Because of the nature of lake terrain, more than 120 pump stations and 4500 grinder pumps transport the sewage to the wastewater treatment plant, where it is treated and then discharged into Lake Catherine.
Sludge from the wastewater treatment process is recycled into rich, finely textured compost, which is available to the public. The city compost facility is located next to the wastewater treatment plant at 320 Davidson Drive. Hot Springs was the first Arkansas city to implement a composting program. For daily recorded information on city compost availability, facility hours, fees and directions, call 321-6869.
The city has a new facility in operation to treat sewage from the southwest portion of Hot Springs. This facility is designed to treat approximately one million gallons of wastewater daily, with the capability to be expanded to treat up to three million gallons daily.
The Utilities Department strives to provide citizens with quality drinking water and a safe living environment with the proper treatment and disposal of wastewater. Most of its employees are state licensed water and wastewater operators. They continue to improve their skills through state certified training.
NEW! Water conservation tips - PDF
Utilities Customer Service - Contact for issues related to billing (i.e. concerns of charges, consumption amounts) billing questions, and shut off dates.
Phone (501)321-6880,
William "Bill" Edwards Financial Services Building
517 Airport Road, Suite C, Hot Springs, AR 71913
Utilities Coordination - Contact for repairs, service calls, sewer odors, manhole overflows, missing manhole lids, determining cost to connect to city water or sewer system, fire hydrant leaking/running, sewer or water line breaks, sewer inspections, lift station problems (i.e. red light, alarm, etc.).
Phone (501) 321-6654
Sewer Emergency/Trouble
Phone (working hours) -- (501) 623-7473
Phone (after hours) -- (501) 262-1881
Water Emergency/Trouble
Phone (working hours) -- (501) 623-7473
Phone (after hours) -- (501) 623-5621
Utility Administration - New Project Plan Review and GIS mapping
Phone (501) 321-6999;
Fax (501) 321-6967
Additional Information
Adobe Reader is required to view some files below.
Compost Brochure - PDF
Compost Loading Fees & Hours
How to use Compost
Compost Design Narrative - PDF
Compost Facility Design Plan - PDF
What Is the Industrial Pretreatment Program?
Industrial Baseline Monitoring Report - PDF
Municipal Utilities Permit Application Form - PDF
Proper Grease Disposal
Utility billing procedure - PDF
Water/Wastewater Rate information
Public Notice
HSMU rate flyer - PDF
Water rates - PDF
Wastewater rates - PDF
Water/Wastewater Information Packet - PDF
Additional Water/Wastewater Rate Information - PDF
Water/Wastewater Video ("Inside Hot Springs" episode)
Water/Wastewater Rate Calculator (Interactive)
Standards and Specifications for Water/Wastewater Construction - PDF
