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The City of Hot Springs Utility Billing Division is responsible for establishing and maintaining customer utility accounts. The division produces approximately 35,000 statements for active accounts each month for water, wastewater and sanitation collection service provided by the city. The division’s goal is to provide our customers with a high standard of courteous and effective service responsive to the individual customer’s needs.
To ensure accuracy in our billing process, meters are used to measure water consumption for each account in our system. The meters are read monthly to determine how much water each customer used during the month. The volume of water used and a fixed monthly service charge based on the meter size is the basis for calculating the water and wastewater portions of the monthly statement. Customer accounts are classified as residential, commercial, wholesale, sprinkler (irrigation), new construction or industrial, based on the specific need of each customer.
A solid waste or sanitation collection charge also appears on each bill. Residential charges are based on a single family household having one water meter. Commercial rates are based on the size, type and number of containers and the frequency of pickups.
A monthly statement with the minimum meter service charge and sanitation collection fee will be sent and is due even if there is no water consumption.
Monthly rates and charges for water, wastewater and solid waste services are established by ordinance of the Hot Springs Board of Directors. The rate ordinances include rate schedules for various classes of service based on such things as meter size, customer classification and special services. Municipal utility billing policies and procedures are also established by ordinance and apply to all three municipal utilities. Please view each ordinance link below for the various rates, charges, services, etc.
Customers are required to fill out an application for service, sign a service contract and pay a security deposit for water, wastewater, and sanitation accounts.
To establish service:
- Come to the Hot Springs Financial Services Building, 349 Malvern Avenue, between 8:00 a.m. and 5:00 p.m. Monday through Friday. A Customer Service Representative will help you with the necessary paperwork and set up your account; OR
- Complete the Service Application/Contract - PDF linked to this site and mail the form along with your payment (do not send cash) for the required Security Deposit to:
City of Hot Springs
Finance Department
P.O. Box 6300
Hot Springs, AR 71902
IMPORTANT: Please provide a daytime telephone number so we can reach you should we have any questions concerning your application.
If you plan a move within the service area, call our office at (501)321-6880 before you move and we will transfer your account without interrupting service. For your protection, please have your driver’s license available so we can verify your account.
If you no longer need service, call (501)321-6880 so that we can disconnect your service when it is convenient for you. We will need your forwarding address so that any deposit money not used to pay the final bill can be sent to you. For your protection, please have your drivers license number available so we can verify your account.
Emergency service is available 24 hours a day, 7 days a week. If you need your water turned off because you have a leak or need to make repairs, call (501)623-5621.
If you want to know the amount of your last payment, when it was paid, how much you owe now, your payment due date or if you have any other question or concern about your bill, call (501)321-6880 and a Customer Service Representative will be glad to assist you.
Billing adjustments may be made for excessive water use due to unavoidable leaks, etc. Please see Water Leak Adjustment Policy - PDF for adjustment procedures.
To pay your monthly water, wastewater and sanitation statement:
- Return the right portion of your statement, along with your payment (check or money order; do not send cash) to:
City of Hot Springs
P.O. Box 6300
Hot Springs, AR 71902, OR
- Pay in person in our offices at 349 Malvern Avenue between 8:00 a.m. and 5:00 p.m. Monday through Friday. If you come into the office to pay be sure to bring both sides of your statement so we can give you a validated receipt; OR
- Save time and postage by having your statement paid automatically through your checking account by bank draft. Just fill out the Bank Draft Authorization Form - PDF and return it to us at:
City of Hot Springs
P.O. Box 6300
Hot Springs, AR 71902
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