Hot Springs utilizes two water treatment plants in serving more than 31,000 customers. These two plants are capable of producing a maximum of 27.5 million gallons of potable water per day. The water source for these plants includes the following lakes: Hamilton, Ouachita, Sanderson, Ricks and Dillon. The Hot Springs Wastewater Treatment facility collects, treats and transports wastewater for more than 23,000 customers. Hot Springs Utilities serves not only the citizens of Hot Springs but also to large unincorporated areas of Garland County...more
Utilities Customer Service - Contact for issues related to billing (i.e. concerns of charges, consumption amounts) billing questions, and shut off dates.
Phone: (501)321-6880,
William "Bill" Edwards Financial Services Building
517 Airport Road, Suite C, Hot Springs, AR 71913
Utilities Operations Center - Contact for repairs, service calls, sewer odors, manhole overflows, missing manhole lids, determining cost to connect to city water or sewer system, fire hydrant leaking/running, sewer or water line breaks, sewer inspections, lift station problems (i.e. red light, alarm, etc.).
Sewer Emergency/Trouble
Phone: (working hours) -- (501) 623-7473
Phone: (after hours) -- (501) 262-1881
Water Emergency/Trouble
Phone: (working hours) -- (501) 623-7473
Phone: (after hours) -- (501) 623-5621
Utility Administration - New Project Plan Review and GIS mapping
Phone: (501) 321-6999;
Fax: (501) 321-6967
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