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Utility Billing Services
Mission Statement
The Utility Billing Services department is dedicated to the consistent delivery of exceptional customer service to the customers that we serve. The customer service that we provide is focused on customer satisfaction from the point of new account set up to the accuracy of our billing and including the maintenance of our customers account (s). The standards that serve as our guidelines are efficiency and accuracy and to serve our customers with an unwavering dedication.
Annual Drinking Water Quality Reports
Most Recent Report | View All Drinking Water Quality Reports
Emergency Service
Emergency service is available 24 hours a day, 7 days a week. If you need your water turned off because you have a leak or need to make repairs, call 501-623-5621.
Water Meter Customer Portal
On the left of this page, you will see the link to the new Customer Water Meter Portal. Once you have created an account through this portal, you will have the ability to review your current water usage as well as your historical usage. You can also set up text and email alerts when your water usage reaches a specific threshold that you can establish. The portal displays water usage in gallons to help customers monitor their daily and monthly consumption. This tool can be valuable in determining if abnormal usage is occurring.
Contact Us
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Randy Outler
Director
routler@cityhs.net
Ph: 501-321-6909
Customer Service
custserv@cityhs.net
Address
517 Airport Road
Suite C
Hot Springs, AR 71913
Ph: 501-321-6880
Fx: 501-321-6881
Hours
Monday - Friday
8 a.m. - 4:30 p.m.
Mara Harper
Customer Service Manager
mharper@cityhs.net
Ph: 501-321- 6824