The Utility Billing Services establishes services for water customers, handles utility customer service issues, administers the utility billing system, and provides services such as meter reading, meter service repairs, turning on/off meters, low pressure investigations, and meter testing to ensure the accuracy of water service.
Emergency service is available 24 hours a day, 7 days a week. If you need your water turned off because you have a leak or need to make repairs, call 501-321-6200.
The Utility Billing Services department is dedicated to the consistent delivery of exceptional customer service to the customers that we serve. The customer service that we provide is focused on customer satisfaction from the point of new account set up to the accuracy of our billing and including the maintenance of our customers account(s). The standards that serve as our guidelines are efficiency and accuracy and to serve our customers with an unwavering dedication.
LIHWAP helps Arkansas residents pay their water and wastewater bills.
Administered by the U.S. Department of Health and Human Services (DHHS) and the Arkansas Energy Office, this free, federally funded program offers up to $2,000 to help qualified, low‐income households pay their residential water or wastewater past‐due balances.
On the left of this page, you will see the link to the new Customer Water Meter Portal. Once you have created an account through this portal, you will have the ability to review your current water usage as well as your historical usage. You can also set up text and email alerts when your water usage reaches a specific threshold that you can establish. The portal displays water usage in gallons to help customers monitor their daily and monthly consumption. This tool can be valuable in determining if abnormal usage is occurring.