Utility Bill Payment Options

ONLINE PAYMENT CENTER UPDATE (12-12-19)

The Online Payment Center for the City’s Utility Billing Services is currently down. It will be back in operation as soon as possible. We apologize for any inconvenience, and will provide updates as the maintenance progresses and the online service is renewed. Please see below for other payment options.

** Please note that if you have previously paid your utility bill using auto-pay from your checking
or credit card your previous payment setup is no longer functional. **


We appreciate your business and apologize for any inconvenience the recent system transition may have caused.
The purpose of the transition was to resolve issues and to ultimately provide the best possible service to our customers.
The city has made every effort to make the transition as seamless as possible, including sending information about the transition starting early this year, and waiving late fees and water shut-offs for customers who may not have been aware
of the billing changes.

How to set up automatic monthly payments:


  • Bank Draft: If you wish to continue to pay your utility bill automatically each month with a bank draft, please complete the Bank Draft Authorization Form and mail it with a voided check to Utility Billing Services, P.O. Box 3830, Hot Springs, AR 71914.
  • Credit Card: To set up automatic monthly payments with a credit card, please complete the steps below. This service allows you to securely make online payments with a VISA, MasterCard, or Discover card. There is no additional charge to utilize this option.

2. Type your Account Number (Note that in the transition, new account numbers are used)

3. Type your name as it appears on your utility bill, then login

4. Click on “Credit Card Enrollment – email address”

5. Click on “Enroll with Credit Card” and complete the form


Other convenient ways to pay:  


  • Pay by Phone - Payments are accepted over the phone by calling 1-888-242-6632. You may pay your utility bills 24 hours a day, 7 days a week. We accept VISA, MasterCard, Discover and eCheck. There is no additional charge to utilize this option.
  • By Mail - Return the bottom part of your bill, along with your payment (check or money order; do not send cash) to: 
    Hot Springs Municipal Utilities
    P.O. Box 3830
    Hot Springs, AR 71914-3830
  • Drop Boxes - You may pay by check (please do not use cash) at any of the three drop box locations below. Payments will be credited to your account on the next business day.
    1. Parking lot at our office, 517 Airport Road
    2. Parking lot at 111 Opera Street near City Hall 
    3. In front of the airport terminal building
  • In Person - Our office at 517 Airport Road, Suite C, which is open from 8 a.m. to 4:30 p.m., Monday through Friday. Please bring your bill along with your payment to ensure proper credit to your account. We accept VISA, MasterCard, Discover, and check.