Utility Bill Payment 

Convenient ways to pay your bill:


  • Pay Online -  Utility Billing Services Login Page
  • In Person - Our office at 324 Malvern Avenue, which is open from 8 a.m. to 4:30 p.m., Monday through Friday. Please bring your bill along with your payment to ensure proper credit to your account. We accept VISA, MasterCard, Discover, and check.
  • By Phone - Payments are accepted over the phone by calling 1-888-242-6632. You may pay your utility bills 24 hours a day, 7 days a week. We accept VISA, MasterCard, Discover and eCheck. There is no additional charge to utilize this option.
  • By Mail - Return the bottom part of your bill, along with your payment (check or money order; do not send cash) to: 
    Hot Springs Municipal Utilities
    P.O. Box 3830
    Hot Springs, AR 71914-3830
  • Drop Boxes - You may pay by check (please do not use cash) at any of the three drop box locations below. Payments will be credited to your account on the next business day.
    1. Parking lot at 111 Opera Street near City Hall 
    2. In front of the airport terminal building
    3. Lower parking lot entrance of 324 Malvern Avenue

How to set up automatic monthly payments:

  • Bank Draft:

     If you wish to continue to pay your utility bill automatically each month with a bank draft, please complete the Bank Draft Authorization Form and mail it with a voided check to Utility Billing Services, P.O. Box 3830, Hot Springs, AR 71914.
  • Credit Card: 

    To set up automatic monthly payments with a credit card, please complete the steps below. This service allows you to securely make online payments with a VISA, MasterCard, or Discover card. There is no additional charge to utilize this option.

1. Go to Utility Billing Services Login Page

2. Type your Account Number (Note that in the transition, new account numbers are used)

3. Type your name as it appears on your utility bill, then login

4. Click on “Credit Card Enrollment – email address”

5. Click on “Enroll with Credit Card” and complete the form

LIHWAP - web graphic Opens in new windowLIHWAP helps Arkansas residents pay their water and wastewater bills.

Administered by the U.S. Department of Health and Human Services (DHHS) and the Arkansas Energy Office, this free, federally funded program offers up to $2,000 to help qualified, low‐income households pay their residential water or wastewater past‐due balances. 

Apply at arkansaslihwap.com