Intracity Transit (IT), the City’s public bus system, is owned and operated by the City. First Transit, LLC provides contract management. IT operates three fixed routes and a paratransit service for the disabled.
Although no longer required, face masks continue to be recommended for passengers and operators while on Intracity Transit vehicles or at the Transportation Depot.
Days & Hours of OperationIntracity Transit (IT) buses operate from 6:10 a.m. until 8:00 p.m., Monday through Friday, and from 10:10 a.m. until 6 p.m. on Saturday. All bus routes begin and end their daily runs at the Transportation Plaza in downtown Hot Springs. Buses do not run on Sunday or the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Boarding & DepartingYou may board the bus only at bus stops along the designated routes. To depart the bus, simply pull the signal cord or push the signal button located just above the window a block or so before your desired stop.
TransfersYou may transfer from one bus route to another only at the Transportation Plaza. To transfer to another bus, ask your driver for a transfer ticket when you board the bus. Transfer tickets are free, nontransferable and non-negotiable, and must be used within one hour of receipt.
Exact FareWhen you board the bus, please have the exact amount ready when paying your fare. For security purposes, IT drivers are not permitted to make or carry change. Please place your fare directly into the fare box.
Identification Requirement for Reduced FareIdentification (ID) is required for senior and disabled reduced fares. When boarding the bus, seniors must present a valid drivers license, state issued ID card, or a picture ID that has their date of birth on it. Disabled individuals are required to present Medicare or other official documents that prove their disability.
Disabled Citizen ServicesAll IT buses are equipped with wheelchair lifts and other accommodations for our disabled passengers. Guide animals are permitted on IT buses. If you have a special need, please advise your IT driver. Some disabled persons may be eligible for special paratransit service. Call 501-321-6625 for an application and information.
Information & Services
For information or assistance regarding discount passes or books, trip route assistance, lost and found service, or other information or comments concerning the Hot Springs Intracity Transit service, just call 501-321-2020 (TDD 501-321-6843). The IT staff will be glad to assist you in meeting your transportation needs.
Operation & FundingIT fares and general operating policies are governed by Hot Springs Code of Ordinances 13-2-1 seq and applicable federal regulations. IT is a public transit service of the City of Hot Springs and is funded, in part, by the Federal Transportation Administration and the Arkansas State Highway and Transportation Department.
Complaints Pursuant to the Americans with Disabilities ActIntracity Transit adopted the IT Board Complaint Process to investigate and respond to complaints effective March 2016. Persons interested in filing a complaint may write, email, or call Intracity Transit offices by using the Contact Us information listed.
Request for Reasonable AccommodationsPersons wishing to request a reasonable accommodation pursuant to the ADA may follow the same process noted above.