Title VI Complaints

Title VI Complaint Procedure

The following procedures cover complaints filed under Title VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987. 

“Any person who believes they, or any specific class of persons, were subjected to discrimination on the basis of race, color or national origin in programs or activities of a Federal-aid Recipient may file a complaint. According to U.S. DOT regulations, 49 CFR § 21.11(b), a complaint must be filed not later than 180 days after the date of the alleged discrimination, unless the time for filing is extended by the investigating agency”.

NOTE: The City of Hot Springs will keep a log of all Title VI complaints received. The log shall include the date the complaint was filed, a summary of the allegations, the status of the complaint, and actions taken in response of the complaint.


Title VI Complaint Process

  1. If The City of Hot Springs receives a complaint, it must forward it to Arkansas Department of Transportation (ARDOT), who will then forward the complaint to the Federal Highway Administration (FHWA) Arkansas Division Office (Division).
  2.  All Title VI complaints received by the Division Office will be forwarded to Federal Highway Administration Office of Civil Rights (HCR) for processing and potential investigation.
  3.  If HCR determines a Title VI complaint against a sub-recipient can be investigated by ARDOT, HCR may delegate the task of investigating the complaint to ARDOT.   ARDOT will conduct the investigation and forward the Report of Investigation to HCR for review and final disposition.
  4.  The disposition of all Title VI complaints will be undertaken by HCR, through either (1) informal resolution or (2) issuance of a Letter of Finding of compliance or noncompliance with Title VI.   A copy of the Letter of Finding will be sent to the Division Office.

Direct Title VI Complaints to:

Brooke Gilbert- Human Resources Director 
City of Hot Springs 
133 Convention Boulevard 
Hot Springs, AR 71901


City Of Hot Springs Nondiscrimination 

Arkansas Relay Brochure

Title VI Complaint Form

Title VI Complaint Form (Spanish)