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Animal Services

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1. Are you a "no-kill" animal shelter?

No, we are an "open door" shelter. As we accept all animals, we are faced with the difficult task of evaluating them for medical and behavioral problems. Animals that can't be medically rehabilitated are euthanized to prevent suffering. Animals that pose danger to people and/or other animals are humanely euthanized to prevent harm to the residents of our community.

2. How can I volunteer?

Currently, there are no volunteer opportunities available. 

3. Can I reserve a pet for adoption when it becomes available?

No all adoptions are on a first come, first serve basis. We highly suggest that you arrive to the shelter at 12:00 p.m., we start adoptions at 12:15 p.m. for animals that are available for adoption. If more than one person shows up for the same animal, we will hold a drawing.

4. When will an animal become available for adoption?

There is no guarantee an animal will be available for adoption. Our kennel supervisor evaluates each animal and can take one to three days, depending on signs of illness and/or temperament issues. We hold animals for many reasons, we are unable to divulge why an animal is unavailable for adoption.

5. How much are adoption fees?

Adoption fees are $75 for each dog; $55 for each cat; $25 for each hoofed animal; $15 for any other animal and $0 for foul or poultry. The prices are as stated regardless if the animal has already been microchipped, sterilized or vaccinated. 

6. When do I need to keep my pet contained?

The City of Hot Springs Animal Services strongly encourages citizens to take precaution when allowing pets to be outside uncontained and/or off a leash. For the safety of every pet and the well-being of every pet owner, when taking pets outdoors, make sure they are in a confined area or on a leash to keep everyone safe and in compliance with City ordinances.

“Every week, at least two to three pets end up on the side of the road,” said Animal Services Coordinator Michelle Stone. City Ordinance 10-1-11 (2) refers to dog owners within the city limits keeping their dogs under control to prevent the pets from running at large. This ordinance was put in place to keep citizens and pets safe and out of harm.

7. Why is it important to microchip my pet(s)?

The importance of microchipping goes well beyond simply injecting a microchip into your pet(s). When the chip is registered with a national pet database, valuable information is made available to others for situations related to lost pets. The microchip serves as a safety net for instances when a lost pet is separated from its collar and their owner’s contact information.

These lifetime-guaranteed devices transmit a unique ID number that is connected to the owner’s name, valid phone number and any other relevant up-to-date contact information. If a microchipped animal is taken to almost any shelter or a veterinarian office, they’ll be scanned for their owner’s information so they can be returned to their family.

When the City of Hot Springs Animal Services officers are out in the field, they scan every animal for a chip before taking it to the shelter. If the animal has a valid registered microchip, the officers will try to return the pet(s) before taking them into the shelter. Because several owners have microchipped their pets, Animal Services officers have been able to reunite a large amount of lost pets with their families.

Over the course of 2019, the City of Hot Springs Animal Services microchipped more than 500 animals, which includes the animals adopted out and pets brought to the Rabies Drive events and the Animal Services facility.

Owners can bring their pet(s) to the City of Hot Springs Animal Services facility, 319 Davidson Drive, to be microchipped for only $20 a pet. This service is available Monday through Friday, noon to 5 p.m., and takes less than five minutes. 

For more information, contact Animal Services at 501-262-2091.

8. How long do you hold "found" animals?

We hold "found" animals a minimum of five business days for an owner to claim them. After that time, the decision to hold an animal is based on space and adoptability. We hold animals as long as we can.

9. How do I adopt an animal?

You must be at least 18 years old and have a valid drivers license. Our adoption fee is $75 for puppies /dogs and $55 for kittens /cats. The adoption fee covers the spay and neuter, rabies vaccination and microchipping.

If you choose to have your new pet spayed/neutered at another location, that expense is not covered through the adoption process. All dogs and cats must be spayed/neutered before they can go into the custody of their new owner.

The Hot Springs Animal Shelter reserves the right to refuse any adoption.

10. Does my pet(s) have to have rabies vaccinations?

(10-1-6)  All dogs and cats over three (3) months of age within the city shall be vaccinated against rabies once each year by a licensed veterinarian, who will issue to the owner a durable metal tag and a certificate of vaccination approved by the Animal Control Authority. Tags must be attached to the collar or harness of the dog or cat and be worn at all times. Tags are not transferable from one dog or cat to another dog or cat.

The health officer and the Animal Control Authority may adopt such other rabies control regulations as they deem necessary for the protection of the public health and safety.

11. Does my pet(s) have to have a license?

(10-1-7) All dogs and cats over three (3) months of age shall be licensed as provided herein. Application for a dog or cat license shall be made to the licensing authority and shall state the name, address and telephone number of the owner(s); the name, breed, color, age and sex of the dog or cat; and a certificate of rabies vaccination issued by the licensing authority.

Applicants shall pay the following license fees:

• Annual -- neutered or restrained: $10.00 per year for each neutered or restrained dog or cat; or (Ord. No. 5411, §1, 12-19-05)
• Lifetime -- neutered: $20.00 for each neutered dog or cat provided the animal is vaccinated annually for rabies as evidenced by a current certificate of rabies vaccination.

Failure to have the animal vaccinated annually will result in revocation of the lifetime license. Un-neutered animals shall not be eligible for a lifetime license.

Application for a license must be made within thirty (30) days after obtaining a dog or cat over three (3) months of age, or within thirty (30) days of establishing residence in the city. This requirement will not apply to a nonresident keeping a dog or cat within the city for no longer than sixty (60) days.

For registered dogs serving the blind or deaf or government owned dogs used for law enforcement, licensing fees shall be waived. All other licensing and vaccination provisions shall apply.

The licensing period shall be for one year and shall be concurrent with the rabies vaccination.

The licensing authority shall include licensed veterinarians who are hereby empowered to collect the license fee and issue a dog or cat license and a durable metal tag at the time a dog or cat is vaccinated for rabies. Dog or cat license receipts shall be collected from such veterinarians by the city clerk on at least a quarterly basis.

Tags must be attached to the collar or harness of the dog or cat and be worn at all times. Tags are not transferable from one dog or cat to another.

12. Can my pet ride in the open part of my vehicle?

(10-1-10) It shall be unlawful for any person to transport any animal in an open vehicle without said animal being restrained in such a manner as to prohibit such animal from leaving or being thrown out of the vehicle while in a public place or upon the public streets. If the animal is tethered, it shall be done in a manner as to prevent such animal from exiting the vehicle and from causing harm to said animal or persons.

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City Clerk

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1. Where can I get an application for a new business?

The revenue collector is at 517 Airport Rd, the Bill Edwards Center. Please come to room 12.

2. What are your hours of operation?

Monday - Friday
8 a.m. to 4:30 p.m.

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City Manager

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1. What are your hours of operation?

The City Manager's Office is open Monday - Friday 8 a.m. - 5 p.m.

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CodeRED

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1. What is CodeRED and why is it important to me?

CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message and e-mail regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.

2. When will CodeRED be used?

Messages regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. The system will be used to send critical communications such as tornado warnings, missing child alerts and evacuation notices.

3. Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents?

This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.

4. Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?

The CodeRED database currently contains limited information. No resident should assume that their information is in the system. Residents and businesses are encouraged to register for emergency notification alerts on the City of Hot Springs website at www.cityhs.net by clicking on the CodeRED button. When registering, you may contribute additional information if you wish, such as mobile phone numbers, work telephone lines and alternate emergency contact information. Those without internet access can sign-up using computer terminals at the Garland County Library or by calling (501) 321-6743 for assistance. All contact information provided remains private and is only used for emergency notification purposes.

5. I have a business located in Garland County. Can I arrange to have CodeRED contact my business?

Yes. Fill out the CodeRED registration form but be sure to select the “This address is a business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.

*Disclaimer, for businesses in the county, some notifications will not be available.

6. What if I want to register additional numbers for my address?

When an individual registers for CodeRED, they may submit up to four (4) more numbers for the same address.

7. Is my personal information protected?

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any citizen supplied data to third parties.

8. How will I recognize a CodeRED message?

A CodeRED message will have a caller ID of 501-321-6808. We suggest you program this number in your cell phone as a “new contact” and use “City of Hot Springs CodeRED” as the contact name.

9. What should I do if I receive a CodeRED message?

Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. 

10. I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?

Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Only phone numbers registered will be contacted when a CodeRED notification is sent.

11. Will the CodeRED system leave a message on an answering machine?

Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.

12. What happens if the line is busy?

If the line is busy, CodeRED will try one more time to connect.

13. What circumstances might prevent a message from being delivered to me?

• If your contact information has changed and you have not registered your new information.

• If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.

• If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.

• If you have a privacy manager on your main phone and you did not register an alternate phone number.

14. Is there an app for CodeRED?

Yes. The CodeRED Mobile Alert app can be downloaded for free on Google Play and the App Store. It provides advanced, real-time, hyper-local alerts to subscribers within the reach of a given location generated by public safety officials across the United States and Canada. Please visit the mobile app site for further details.

15. Who can I contact for additional details?

For additional information visit www.cityhs.net/CodeRED or call (501) 321-6743.

16. How do I unsubscribe from CodeRED?

If you created a CodeRED login, you can login and unsubscribe yourself and connected numbers/emails. If you still need assistance, call the Stormwater Division at 501-321-6743 and ask to be removed. Please provide which phone number(s), email(s) and/or text message notifications you wish to have removed. 

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Community Development

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1. What is the Community Development Block Grant?

The Community Development Block Grant (CDBG) is a federally-funded Department of Housing and Urban Development (HUD) program designed to provide decent affordable housing, create suitable living environments, and encourage economic development in qualifying communities and states.

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District Court

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1. What are the business hours of District Court?

The District Court hours are Monday-Friday 8:00am-4:30pm.

2. Can I pay my fines any other time?

Yes. You can got to Fine Payment Options link on the District Court Home Page. Fine Payment Options

3. What are the business hours of District Court?

The hours of District Court are 8 a.m. - 4:30 p.m.

4. Where can I pay my fine when District Court is closed?

You can pay your fines at

5. Where can I pay fines online?

You can pay fines here My Fine Payment

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Engineering

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1. What are your hours of operation?

The Engineering Department is open Monday - Friday, 8a.m. - 5p.m.

2. Who can I contact for sidewalk repair?

Feel free to contact Senior Engineer Inspector James Hulsey with the City of Hot Springs Engineering Department. He can be contacted at 501-321-6865 or by email at jhulsey@cityhs.net.

3. What do I need to do before I start demolition?

• Call the city before demolition, excavation, or land grading.
• Terminate services properly to save on future costs for new taps, meter boxes, grinder pumps, etc.
• Have the city GPS the locations of services for future reference.

For more information, visit https://www.cityhs.net/Demolition

4. What do all these flags mean?

Utility color codes are used to identify existing underground utilities in construction area, to protect them from damage during the project. Colored lines and flags are used to mark the underground location and the type of utility.

For more information on Utility Flag Color Code, visit www.cityhs.net/flag-color

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Finance

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1. I have submitted my payment request. When should I expect my payment?

If you are a vendor who has a purchase order, please contact our Purchasing Office at 321-6895. They can let you know if the purchase order has been released for payment.

If a purchase order and invoice is received by the Finance Department any week by 4:30 p.m. on Tuesday, then it will be paid on the following Thursday.

If you are a vendor who has a contract with the city for projects or grants, please email Mary Rice or call her at 501-321-6890.

2. How can I get more information about an invoice (or statement) that I received from the City of Hot Springs?

General questions can be directed to Accounting Manager Joy Black. You may email her or call her at 501-321-6822.

For specific billings, contact the departments who authorized the billing:

• For code permits call the Planning and Development Department at 501-321-6850.
• For property clearance call the Planning and Development Department at 501-321-6850.
• For burglar alarms call the Police Department Records Office at 501-321-6709.
• For paving cuts call the Engineering Division at 501-321-6861.

3. I was told a check was issued to me from the City of Hot Springs. I have yet to receive the check. What should I do?

If the payment is associated with a purchase order, please contact Accounts Payable at 501-321-6882.

4. Can I request to pick up my check?

Yes. Please specify to our Purchasing Office that you would like to pick up your payment at our facility. If the payment is not related to our Purchasing Office, please specify to your contact that you would like to pick up the payment in person. They will forward contact information to Accounts Payable to contact you when the payment is ready.

5. Where do I go to pick up my check / payment?

The Accounts Payable Department is located at 517 Airport Road, Suite C. You can also call Accounts Payable for assistance at 501-321-6828.

6. What is the current sales tax rate?

The current rate is broken down as follows:

• State = 6.5 %
• City = 1.5%
• County = 1.5%
• Total = 9.5%

The State of Arkansas Sales Tax Sections website will provide you with sales tax rates and other sales tax information.

7. I have submitted a refund request. Whom do I contact?

The following can assist you with your specific refund:

Sewer Permit

• Doris Elder, Utility Admin. 501-321-6999
• Connie Tedford, Accounting 501-321-6973

Water Bill Refund

• HSMU Customer Service 501-321-6880

Code Permit Refund

• Planning and Development 501-321-66950

Animal Control Fee

• Animal Services Division 501-262-2091
• Connie Tedford, Accounting 501-321-6973

8. What is your fiscal year end and when can I expect the annual financial reports to be available?

The City of Hot Springs fiscal year ends December 31. Our financials will be available the following July.

9. I have a question about a purchase order. Whom should I call?

Please contact our Purchasing Office at 501-321-6895.

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Fire Department

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1. When should I call 911?

Immediately call 911 any time there is an emergency or you feel your safety or health is threatened. If you have a doubt, call 911. For non-emergency Fire Department related questions, call 501-321-6970.

2. What do I need a burn permit for and how do I get it?

When you have agricultural materials that need to be burned, a "Burn Permit" is required. Only agricultural materials (no trash) may be burned.

Residential - Free, available seven days a week between 8 a.m. and 5 p.m.

A Burn Permit must be obtained by the owner or occupant of the residential property where the burning will take place. Proof of ownership or occupancy must be verified by driver license, ID card, or recent utility bill statement. The Burn Permit may only be used as per the conditions on the permit.

Commercial - $25, available Monday through Friday between 8 a.m. and 5 p.m.

All commercial or second party persons wishing to burn must obtain a commercial burn permit for $25 through the Fire Marshall’s office. In some cases, the Fire Marshall may need to visually inspect the site and or materials to be burned. The Burn Permit may only be used as per the conditions on the permit. Burn Permits can be obtained from the Central Fire Station only at 310 Broadway Avenue between Olive and Orange streets.

For more information on Open Burning, visit the Arkansas Department of Environmental Quality.

3. How do I get a copy of a fire report?

Fire reports may be obtained for $10 from the Central Fire station, 310 Broadway Avenue between Olive and Orange streets Monday through Friday between 8 a.m. and 5 p.m.

4. How many fire stations are there in the Hot Springs Fire Department?

There are five strategically located fire stations that serve the city of Hot Springs. See our stations page for more information.

5. Which fire station protects my house?

Use the information on the fire stations page to determine which fire station is closest to your home. Remember, in an emergency, the closest available resource will respond regardless of where it is normally assigned.

6. What is the difference between a fire engine and a fire truck?

Basically, a fire engine carries the hose and pumps the water that firefighters use to extinguish fires. A fire truck has a large ladder and numerous other specialized tools used to perform rescues and other tasks that support the firefighters who are attacking the fire.

7. What do the numbers on the fire engines mean?

It is the means by which commanders and other units identify one another when communicating with them, especially at an emergency when there are multiple units involved. The numbers and striping are made from reflective tape making the apparatus more visible at night for safety.

8. How do I become a Hot Springs firefighter?

The application process to become a firefighter is handled by the City of Hot Spring Human Resources Department. Applications to become firefighter are taken on yearly basis normally in the early spring. For more information call 501-321-6841.

9. Where can I get my fire extinguisher refilled?

The Hot Springs Fire Department does not service or refill fire extinguishers. Look in the yellow pages under fire equipment to locate companies that do.

10. Why is my smoke alarm making a funny sound (chirping)?

Any time your smoke detector goes off, it's important to pay attention. If it's sounding its loud alarm because it senses the presence of smoke, check your home thoroughly. If you smell smoke and are unable to locate a fire, call 9-1-1 and we'll send an engine to make sure that a fire isn't smoldering in a hidden area; and it won't cost anything. If you don't smell smoke, the detector may be reacting to the presence of dust, steam, or a small insect or spider. Dust and bugs can be removed by a vacuum cleaner. If steam from a nearby shower is affecting your smoke detector regularly, move the detector to a different spot.

If the detector is just chirping, thumping, or buzzing, it probably means that the battery is low. Replace the battery as soon as possible. Without a working battery, a smoke detector can’t do its job and the risk of dying in a fire increases greatly.

11. Are you my fire department?

The Hot Springs Fire Department has numerous stations that cover areas within the city limits. If you are outside the city limits and you are in Garland County, your fire department will vary upon location. Check out the Garland County website for more information. 

12. Can the Fire Department fill up my pool or water tank?

No, the Fire Department does not fill up any water tanks or pools. Please call the Utility Billing Service at 501-321-6880, for more information on this topic.

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Hot Springs Comprehensive Plan

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1. What is the Hot Springs Comprehensive Plan?

This is a process updating one of the city’s most important documents: the comprehensive plan, which establishes goals and policies for nearly everything the city does. The document is written with a long-range (20-year) plan horizon. Hot Springs’ existing plan was first developed and adopted in 1997, and there’s a lot to update. Think of the plan as a blueprint for Hot Springs’ future - one that will lead decisions regarding land-use patterns, civic investments concerning water, waste and storm-water, transportation, parks, housing, and other community needs.

2. Who commissioned the plan, and why?

Hot Springs’ Board of Directors commissioned the plan update in the spring of 2009, prompted by current and projected growth, economic development needs, downtown revitalization, transportation, and other needs. In short, the city wants to take a more active approach to its future - establishing a strategic, sustainable set of goals and policies to improve Hot Springs over time.

3. What’s the difference between a comprehensive plan and “zoning”?

Comprehensive plans (sometimes referred to as “long-range” or “general” plans) are essentially policy documents – intended to guide decisions by staff and elected officials. What are commonly referred to as land development or zoning regulations are just that – specific, legal regulations governing building and land use. The development code is intended to implement comp plan goals, so the two are related, but kept separate - and may only be revised through public process and adoption by board action.

4. How long will the update take?

The plan update process, including resource evaluation, committee and public meetings, draft development and review is expected to be complete by June 2010. Consideration by the Planning Commission and Board of Directors, including eventual adoption, will begin at that time.

5. Who can take part in the process?

All residents or those employed in Hot Springs, or in the extra-territorial jurisdiction (ETJ), are strongly encouraged to take part in the process.

6. How do I get involved in the planning process?

The city and its consultant are committed to involving the public as much as possible, and plan to host public meetings and workshops, issue email notices, conduct informal questionnaires, and more. Some residents have been appointed to an advisory committee. Take part in any or all of the events and activities, follow the work on the city website, contact the city about involvement opportunities – but be sure to share your thoughts, ideas, and concerns!

7. What will the plan include?

To a large degree, the plan’s scope will reflect the findings and directions established through the public process. But at a minimum, it’s expected the plan will include updates to the community vision, land use, transportation, and capital facilities and utilities chapters in the 1997 plan.

8. Will any revisions to Hot Springs’ zoning or development code take place?

Depending on the plan’s outcome, future updates to Hot Springs’ regulatory framework may be desirable. However, no changes or updates to city regulations are currently planned.

9. Who are the consultant team members?

The consultant team is being led by Studio Cascade, a community and regional planning firm based in Spokane, Washington.

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Human Resources

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1. What are your hours of operation?

Monday - Friday, 8 a.m. - 5 p.m.

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Main

Show All Answers

1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

3. Where can I obtain information to determine if my home is located within a floodplain or other general floodplain information within the City of Hot Springs?

Contact Denny McPhate at 501-321-6866. For related information, go to the Engineering Division of Public Works.

4. Can I have a yard/garage sale?

Please visit Title 17-4-1 for the most current information.

5. Where can I find information on lodging and family activities in Hot Springs?

The city's Advertising and Promotion Commission has a comprehensive website that provides information on local attractions, spas, hotels and motels, and more.

6. Where do I go to get an Arkansas driver's license and tags?

The Arkansas State Revenue Department, located at 200 Woodbine, Room 142
Hot Springs. They can be contacted by phone at 501-624-4472.

7. Where can I get a birth certificate?

The Arkansas Bureau of Vital Records, 800-637-9314.

8. Where can I get a marriage license?

The Garland County Clerk’s office, 501-622-3610.

9. I need to receive information on retirement and relocation. Whom do I call?

The Greater Hot Springs Chamber of Commerce provides detailed information on retirement and relocation in the Hot Springs area, as well as information on businesses, schools, churches, hospitals and more.

10. I need to get information on a particular lot within the city. Which department do I call?

Call Planning and Development at 501-321-6856.

11. I'm interested in buying a house in Hot Springs. Are there any online listings?

As a government entity we cannot recommend one private venture over another. However, there are often listings in the classified ads of the Hot Springs Sentinel-Record.

12. Where can I get information on a particular business in the city?

Contact City Revenue Collector Joy Willingham at 501-321-6826.

13. What number do I call to have trash, furniture or appliances picked up?

Call the Sanitation Department CAPS Service at 501-321-6921.

14. Where is the local landfill?

The Garland County Landfill, 1040 Cedarglade Road, and can be reached at 501-321-1400.

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Municipal Customer Operations

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1. What are the hours of operation for Municipal Customer Operations?

8:00 am through 4:30 pm, Monday through Friday

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Parks and Trails

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1. What are your hours of operation at Parks and Recreation?

The Parks and Recreation Administrative office, located at 111 Opera Street, is open Monday - Friday, 8 a.m. - 5 p.m. The Parks Maintenance office, located at 236 Davidson Drive, is open Monday - Friday, 7 a.m. - 3:30 p.m.

2. How do I sign up to be a vendor at the Hot Springs Farmers Market?

The Hot Springs Farmers & Artisans Market vendor application process and vendor scheduling can be found at http://www.hotspringsfarmersmarket.com/. 

For more information, call 501-262-8049 or email hsfarmersmarket@gmail.com.

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Planning & Development

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1. How can I get a map and/or an aerial photo that shows the area around the property I am looking to purchase?

You may get information about property by visiting the Planning Department offices or by checking the department's webpage. The Planning Department's Offices are located in the Municipal building at 133 Convention Boulevard. If you visit our offices, a Planning Department staff member will be glad to assist you in finding out more about any parcel of land in which you may have an interest.

You may also view the city GIS Zoning Map . This map has many interactive features; including the ability to let you to enter a specific address to obtain information about zoning, aerial photography, and other geographic information.

2. How do I find my property lines?

First, obtain a copy of your property's legal description (if you don't have a copy, you may be able to get this from the Garland County Assessor's office, or copy of the plat map for your subdivision). Using this information, try to locate your property pins - iron rods inserted into the ground in each corner of your property (you may need to use a metal detector to find them). Stringing a line (or laying a garden hose) between those pins will give you a fairly accurate idea of where your property lines are. You may also want to hire a surveyor to reestablish your property corners and property lines for you.

3. How can I tell if a property is inside or outside the Hot Springs city limits?

You may contact the Planning Department by phone at 501-321-6650 or email. If you need verification that the property is outside the city limits, please include the address and parcel and/or property ID of the property. The city limits also appear on the zoning maps that can be accessed from the Planning Department webpage.

4. How can I find out whether my neighbor can build a second story?

Yes, your neighbor can build a second story as long as they comply with the Zoning Ordinance and Building Codes.

5. Do I need a building permit to put a storage shed or shop on my property?

Any structure over 120 square feet requires a permit.

6. Can I use my camper / trailer / recreational vehicle for temporary living quarters?

In limited or emergency circumstances, it is possible. Please see Section 16.1.8 of the Hot Springs Municipal Code to see regulations pertaining to temporary structures, or call the Hot Springs Planning Department at 501-321-6650 for additional information.

7. How do I find out the zoning designation on my property and my neighbor's property? What does it mean, and how does it restrict the way that we can use our land?

See the zoning map on the website. Then go to Title 16 Zoning, and select the chapter containing the rules for your district. If you have questions, call the Planning Department at 501-21-6650. Some areas have "overlay" districts that impose additional restrictions on the use of the land. These districts include Malvern Overlay, Seasonal Parking Overlay, and the Manufactured Home Overlay Districts. The zoning map has a selection to view these overlays online. Citizens may also call the number listed above to ask which overlays may apply to their property.

8. How do I know if a permit has been issued for construction projects in our neighborhood?

Contact the Permits Division at 501-321-6851 or 501-321-6846 and give them the address.

9. I believe that the contractors who helped build my home are not building to the Code. What should I do?

Contact the building inspector immediately, at 501-321-6849.

10. I think my neighbor is using his property illegally according to the zoning rules. Where do I make a complaint?

The planning inspector / zoning administrator enforces the zoning ordinance. To report a violation, call 501-321-6856, send a letter to P.O. Box 700, Hot Springs, Arkansas 71902, or email the planning inspector.

11. Is my property in the floodplain?

Denny McPhate, with the Engineering Department, can answer all of your flood plain questions. Call 501-321-6866.

12. What are building setbacks?

Setbacks are required minimum distances between a building and the related front, side, exterior side, or rear property line. These distances determine how far construction must be set back from the property line. Setbacks for your particular property may be determined by calling the Planning Department office at 501-321-6650. Or, if you know the zoning of your property, simply check Title 16 online.

13. What can I do if my neighbor is trying to change the zoning on his property, and I don't like his plans?

First, you can contact the applicant directly to discuss your concerns. You have the right to comment on any application filed. You can comment in person by testifying at the official public hearing or in writing or by fax or email prior to the hearing. Aggrieved parties, as well as the applicant, have the right to appeal Planning Commission decisions to the elected board, and decisions of the final approving body can be appealed to District Court. Appeals must be filed within specified time periods. For additional information, call the Planning Department at 501-321-6650.

14. What does it mean if my property is located in a historic district?

The process tries to balance the individual owner's rights to make use of his or her property and the public interest in preserving Hot Springs' heritage. For more information, contact the Planning Department's historic district planner Rick Stauder at 501-321-6872.

15. What does the Planning and Development Department do?

The Planning and Development Department is comprised of four divisions:

• Planning and Zoning Division
• Building Permits and Inspections Division
• Neighborhood Services Division
• Community Development Division

16. What height fence can I build?

Any fence 6 feet or less does not require a permit.

17. What if a property owner wants to do something on his or her property that is not allowed by the current zoning designation? How can he or she get it changed?

The process begins with the owner or a prospective purchaser submitting an application for a Zone Change and filing fee to the Planning Department. All applicants are encouraged to first meet with staff to make sure that they understand the information required for a submittal and the potential issues they may face. Applicants are also strongly encouraged to meet with neighboring owners prior to filing the application, especially if the change appears to be controversial. This allows the applicant to consider incorporating the concerns of neighbors in order to find out how best to mitigate the impact of their proposed development.

Read more.

18. What is a subdivision or plat, and what does it do? Do I need to have one to sell my property?

The zoning laws regulate some aspects of how you can use your property, but other aspects are regulated by the city's subdivision regulations, Title 16 of the Hot Springs Municipal Code.

Read more.

19. What is the Comprehensive Plan, and how is it developed?

At its most basic, a comprehensive plan is a community's common vision of what it hopes to become in the future - the quality of its residential neighborhoods; the places residents live, work, shop and play; the way people and goods move about the urban and rural areas; and the treatment of natural environmental features as development changes the rural landscape.

The current Comprehensive Plan was adopted in 2020. This plan describes in text, illustrations and maps how the city will grow and evolve to meet changing economic, social and environmental conditions.

20. What is zoning?

Zoning is a type of regulation that is used by most cities to implement the adopted Comprehensive Plan. Zoning encourages the kind of land development that is indicated in the policies and maps of the plan. Zoning regulations also provide a guide on how property owners can use their land in the best interests of public health, safety, or general welfare.

Read more.

21. What permit do I need to build a new house?

You will need a residential permit.

22. What permit do I need to build a room addition?

You will need a residential addition permit.

23. What permits do I need to build a commercial or office building?

You will need a commercial building permit.

24. What permits do I need to build a deck?

You will need a building permit.

25. What's the difference between a permitted use and a conditional use?

Most uses in each zoning district are permitted "as of right." That means the uses are permitted with special conditions set out in the zoning ordinance without the requirement for public hearings and board approvals. But certain uses in certain districts are only allowed by conditional use permit. Conditional uses can be approved by the Planning Commission after a public hearing with prior notification to nearby owners and proper advertisement. Examples of conditional uses include home occupations, daycare facilities, and nursing homes. Other uses permitted in some zones may be conditional uses in others.

For a complete list please refer to the Permitted Use Chart contained within Title 16. The approving board can impose reasonable conditions or deny the request if it is determined to be inconsistent with the adopted plan or has too much negative impact on surrounding property.

26. When is a building permit necessary for a remodeling or building project in our neighborhood?

Please see this page.

27. Where is the department located, and what hours are you open?

The Planning Department is downstairs in the Municipal Building, 133 Convention Boulevard. It is open weekdays from 8 a.m. to 5 p.m.

28. Which building code(s) is the city currently enforcing?

Currently adopted codes include:

• Arkansas Fire Prevention Codes 2002 Edition
• 2000 International Building Code
• 2000 International Fire Code
• 2000 International Residential Code
• 2004 Arkansas Energy Code
• 2003 Arkansas Mechanical Code
• 2003 Arkansas Plumbing Code
• 2005 National Electrical Code

If not available at local bookstores, or at the public library, all of the codes can be ordered on the International Code Council website.

29. Who can answer my tree and landscaping questions?

The City of Hot Springs has a landscaping ordinance contained in Title 16 of the Municipal Code. The urban forester for the City of Hot Springs enforces the landscaping ordinance and can be contacted at 501-321-6778 or email.

30. Who owns the property next to me?

Information on property ownership can be obtained online or by contacting the Garland County Assessor's Office at 501-622-3730.

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Police Department

Show All Answers

1. How do I place my house on the House Watch List if I go on vacation?

You can fill out and submit our online House Watch Request Form on the Police Department's website, or if it is more convenient you can call the Hot Springs Police Department at 501-321-6789 Ext. 6702 and a Police Service Assistant will obtain the information needed from you to place your address on our House Watch List. HSPD Online House Watch Form

2. When should I call 9-1-1 instead of the non-emergency number?

An "emergency" is any situation that threatens human life or property and demands attention immediately. Among other emergencies this may also include crimes that are "in progress", medical situations or the smell of smoke in a building If a situation fits one or more of these criteria then it warrants a call to 9-1-1. In those situations the rule is: DON'T STALL; CALL! When you dial 9-1-1 keep in mind that the person you will be talking to is attempting to help you right from the start. Please remain calm and answer any and all questions asked by your dispatcher. Let the dispatcher lead the conversation - you will be given an opportunity to speak after the dispatcher has gotten the most urgently needed information. Unless staying on the line puts you at risk, do not hang up until the dispatcher tells you to! Dispatchers are trained to multitask and to simultaneously summon assistance for you during your call. In fact, you may even have more than one dispatcher on the line with you during your call to 9-1-1 so rest assured that staying on the phone DOES NOT prolong our emergency response.

3. How do I find out if someone has been arrested?

Unless released with a citation all persons arrested by the Hot Springs Police Department are transported to the Garland County Detention Center which has a jail roster that is accessible online at https://www.garlandcounty.org/198/Inmate-Roster. Persons undergoing processing immediately following their arrest may not appear on the jail roster until processing has been completed. In that event you can call the detention center at (501) 651-7801 and request information by phone.

4. What should I do if I suspect drug activity in my neighborhood?

If you have information please call the Police Department's main line at 501-321-6789 or call the Crime Stoppers Hotline at 501-321-6742 to leave an anonymous recorded message.

5. How do I request a K9 Unit demonstration?

To request a K9 Unit demonstration call Special Operations Lt. Shaun Roach at 501-321-6789 Ext. 7706, Special Operations Sgt. Eric Wacaster at ext. 6787, Special Operations Sgt. Allen Constant at ext. 7719.

6. How do I hire police officers to work an off-duty event? What is the pay rate for off-duty officers?

The off-duty officer pay rate starts at $30 per hour with a three hour minimum per officer, per day/night of the event. Depending on the conditions or type of work involved you may choose to offer a higher rate of pay but the three hour minimum is still a prerequisite. All off-duty work is pre-screened by our Special Operations Supervisors. Using the form link provided you can submit a form for consideration outlining the nature and duration of the proposed employment and your request will be reviewed.

To request an off-duty officer, complete this form.

7. I am a victim of identity theft. What should I do?

Victims of identity theft should contact the following credit bureaus immediately: Equifax 1-888-766-0008 Transunion 1-800-680-7289 Experian 1-888-397-3742 Then, if you are a Hot Springs resident, you should gather all paperwork/evidence available regarding the identity theft and call our non-emergency number at (501) 321-6789 to report the incident. Alternatively, you may come to the police department at 641 Malvern Avenue and report the incident in person from 8am to 4pm Monday through Friday. Please bring your identification along with all of the documentation involving the matter with you.

8. How do I get a "peace bond", protective order or a restraining order?

The Hot Springs Police Department does not issue retraining orders; that is a function of the District Court

9. How do learn more about hiring officers to work off-duty?

To inquire about hiring off-duty officers to work an event call our Special Operations Supervisors at 501-321-6789 ext. 6787 (Sgt. Wacaster) or ext. 7719 (Sgt. Constant).

10. What does the law say about (fill in the blank)?

The full Arkansas Code (which includes criminal, business, environmental and all other statutes) is made available to the public in a searchable form on the Arkansas State Legislature's website.

11. Where and how do I get a copy of a report that I have filed (Accident or Incident Report)?

Accident Reports are available for $10.00 and Incident Reports are available for $5.00 (cash, check, or credit cards) from 8 am - 5 pm, Monday through Friday (except on legal holidays) at the Hot Springs Police Department’s Records Section, 641 Malvern Avenue, Hot Springs, AR 71901. If you need to have a report mailed to you please call 501-321-6789 Ext. 6710 for instructions.

12. What do I need to do AFTER I have filed an accident report?

Contact your insurance company and provide them with the information given to you by the officer who worked your accident. If you did not receive a copy of your accident report at the scene of the accident instruct your insurance company to call the Hot Springs Police Department’s Records Section at 501-321-6789 Ext. 6707 in 5 business days and make arrangements to obtain a copy.

13. Can you run the serial number of an item or a firearm and tell me if it is stolen?

That depends. We can’t tell you over the phone if the item is listed as stolen or not, but if you think you know where a stolen article or firearm may be we will investigate it if you tell us where it is. If you bought an item like a TV or a firearm that you think might be stolen you can bring it to the police department and we will investigate it for you. For your safety and ours NEVER BRING A FIREARM INTO THE POLICE DEPARTMENT FOR ANY REASON.

14. Can you run a car's VIN number and tell me if the car is stolen?

That depends. If you think you know where a stolen vehicle is we will investigate it if you tell us where it is. If you bought a car that you think might be stolen you can bring it to the police department and we will investigate that matter too, but don't do give this information out over the phone in any case.

15. Can you tell me if there is an active arrest warrant for my spouse (friend, neighbor, relative, etc)?

No, but if you have reason to believe that someone you know is wanted and you tell us where they are then we will certainly follow up on it as needed.

16. Can you tell me if there is an active warrant for my arrest?

If you bring your state issued photo ID to the police department and make the request in person we will be happy to look into that for you.

17. Can I get the crime statistics for my neighborhood?

Crime statistics are maintained only for the city as a whole. We do not have the ability, at present, to provide crime statistics for specific neighborhoods, streets, coordinates or other custom defined areas in our jurisdiction.

18. Can you tell me which apartments or neighborhoods are the safest to live in?

No neighborhood in any city is 100% free of crime. A local realtor who is knowledgeable about the area will be able to help you decide for yourself which neighborhoods fit the specific criteria that you are looking for. The police department does not provide this type of service.

19. Where can I get a background check?

Background checks are done at the offices of the Garland County District Court. The telephone number is (501)321-6765. Map Link

20. Can I speak to an inmate?

We do not house inmates at our facility. Inmates are housed at the Garland County Detention Center, 3564 Albert Pike Rd, Hot Springs, AR. Or call 501-651-7801.

Map Link

21. Do you have a jail at the police department?

No. The jail for this area is located at the Garland County Detention Center at 3564 Albert Pike Rd., Hot Springs, AR. The Detention Center’s telephone number is 501-651-7801.

Map Link

22. What is the mailing address of the Hot Springs Police Department?

Hot Springs Police Department
Attn: (indicate person or office)
641 Malvern Ave.
Hot Springs, AR 71901

Our FAX number is 1-800-878-3167

23. What is the physical address of the Hot Springs Police Department?

The police department is located at 641 Malvern Ave. Hot Springs AR 71901.

24. Can I file a police report online?

No; we don't currently offer online reporting as an option.

25. Can I file a police report by phone?

Generally speaking, the answer is no. However, we do recognize that extenuating circumstances sometimes make it impractical for an out-of-town victim to return to Hot Springs to file a police report. In this event an on-duty supervisor may authorize some phone-in reports on a case-by-case basis depending on the nature of the complaint.

26. How do I get my fingerprints made?

The HSPD Records Division can provide fingerprinting, for employment or other purposes, by appointment only.

Call 501-321-6789 and ask for the Records Division to set up an appointment. The appointments can be made at 10 a.m., 10:30 a.m. or between 1:30-3:30 p.m. on Tuesdays and Thursdays. 

Once you have arrived at the Hot Springs Police Station, turn right in the lobby and approach the customer service window for service.

The fingerprinting fee is $10.00 (cash, check, or card) and you must present a valid state issued ID.

27. What are the hours of operation of the police department's lobby and administrative offices?

Rest assured that police officers are on patrol 24 hours a day, 365 days a year. The administrative portion of the police department and the police department lobby are open from 8 am - 5 pm, Monday through Friday (except on legal holidays). The building is closed on weekends. Our phones are manned 24 hours a day. If you have an emergency dial 9-1-1. For non-emergencies call 501-321-6789.

28. What should I do if I suspect a phone scam?

The best thing to do is to simply hang up. If you suspect that you may have been unsuccessfully targeted by a phone scam you can call the Attorney General's Consumer Hotline at (501) 682-2341 or (800) 482-8982 or learn more about this type of fraud by visiting the Attorney General's website at gotyourbackarkansas.org

29. Where and when can I pay a traffic ticket?

Traffic tickets may be paid at the District Court of Garland County, 607 Ouachita, Hot Springs, AR 71901, from 8a-4:30p Monday - Friday (except on legal holidays). District Court

30. How do I get an Arkansas driver's license?

Driver examinations are administered by the Arkansas State Police. Visit their website to download copies of the latest study guides for resident (non-commercial) driver's license and commercial, school bus and motorcycle endorsements. ASP Study Guides

31. How do I check the status of my concealed handgun license application?

The Arkansas State Police administers Arkansas' CHCL. Visit their site to check the status of your license application online. CHCL Application Status Check

32. Where can I get more information about Arkansas' concealed carry licensing (CHCL)?

The Arkansas State Police administers all CHCL matters in the State of Arkansas. You can learn everything there is to know about it on their website. Arkansas State Police CHCL

33. Whta is the fax number to the Hot Springs Police Department?

The fax number to the hot Springs Police Department is 1-800-878-3167.

34. How do I become a police officer?

The best place to start is the Hot Springs Police Department Recruiting page. The Human Resources Department of the City of Hot Springs handles all applications for employment positions. You will find links on the Recruiting page that will lead you to more information. Hot Springs Police Department Recruiting page

35. Is it really illegal to have blue lights on your vehicle?

Yes. It is unlawful for any person in the State of Arkansas who is not a certified and employed law enforcement officer to possess, install, activate or operate a blue light in or on any vehicle in this state. To do so is a Class A Misdemeanor. Buying, selling or transferring a blue light or blue light lens to anyone other than a law enforcement officer is a Class D Felony. In short, blue lights or blue tinted after-market lights of any kind found in or installed on your vehicle (whether they flash/strobe or not) can get you into serious trouble. ASP Publications - Blue Light Laws

36. How do I make an FOIA request?

A Freedom of Information Act (FOIA) request can be made to our Records Section Supervisor from 8am-3pm Monday through Friday (excluding holidays). All FOIA requests should be mailed to:

Hot Springs Police Department Records Section
Attn: Records Supervisor
641 Malvern Avenue
Hot Springs AR 71901

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Public Works

Show All Answers

1. What are hours of operation?

Office hours are 8am to 5pm, Monday - Friday.

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Solid Waste

Show All Answers

1. How will a city observed holiday affect my trash collection?

The City observes New Year's Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day.  If any of these holiday's fall on, or before, your collection day, it will delay your residential service by one day.  Please note, this is only for residential customers inside the city limits of Hot Springs.  Commercial customers and customers outside of our service area, are not affected by this holiday schedule.   

2. What are your hours of operation?

The Solid Waste Department office is open Monday - Friday, 7:30 a.m. - 4:30 p.m.

3. Where is the Solid Waste Department office located?

The Solid Waste Department office is located at 218 Runyon St., Hot Springs, AR 71901.

4. What is the C.A.P.S. program?

The Solid Waste Department C.A.P.S. Program is a service for removal of large, bulky items.  C.A.P.S., stands for Clean Attractive Property Service, and residential customers who have an active water account that includes a monthly solid waste rate, are afforded two free CAPS collections per year, up to one ton each.  To utilize this service, please call 501-321-6921, to schedule a pickup.

5. What about garbage that won't fit in the cart?

Occasionally, you may have more household garbage than will fit in your cart. If you have extra garbage, please notify the Solid Waste Department prior to collection for assistance.  Never put more in your cart than it can hold with the lid closed.  The collection crew will not dump over-filled carts.  The closed lid helps control litter and odors, and prevents spillage when the vehicle dumps the cart.  If you routinely have more garbage than will fit in your cart, an additional cart must be requested by calling 501-321-6911.

6. What happens if my cart is lost or stolen?

The cart is city property, and we expect residents to take reasonable care. It must not be painted, mutilated, altered or modified in any way. If the collection truck damages or destroys your cart, it will be replaced at no cost to you. If the responsibility for the damage or loss of a cart cannot be determined, the city will replace it at public expense. If the damage is caused by negligence of the resident, the container will be replaced at a $50.00 charge. Lost or stolen carts will be replaced once at no charge. Any subsequent losses will be the responsibility of the resident. Lost or stolen carts should be reported to the Police and Solid Waste departments.

7. Do I take my cart with me when I move?

The cart is issued to a specific street address, and must not be moved from that address. If you are moving somewhere else where the city collects garbage, you will get a cart assigned to that location.

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Stormwater Division

Show All Answers

1. Can grass clippings clog a storm drain?

Yes, leaves and grass clippings can clog the storm drain and cause flooding.

What can you do to help?

• Mow often and bag clippings if possible to prevent clippings from running into storm drains.
• Do not sweep or blow landscape debris into the street. Rain can wash it into the storm drains. Rake or sweep the debris into a bag for composting or curbside pickup.
• Never allow any pesticides, yard waste, or fertilizer to enter a storm drain.
• Avoid the overuse of pesticides and fertilizers. Follow directions and use wisely. Consult your local extension services at 501-623-6841.
• Pull weeds by hand when possible. 
• When property is adjacent to a body of water, do not deposit or blow yard wastes into the water.

2. What can be put down a storm drain?

Anything other than rainwater being put down the storm drain is a violation of City ordinance.

3. Where does the storm drain system lead?

The City’s storm drain system conveys unfiltered stormwater runoff directly into Hot Springs’ creeks, and ultimately into Lake Hamilton.

4. Can littered cigarettes cause issues with the City's storm drain system?

Tests show one cigarette butt in two gallons of water will release enough chemicals to kill 80% of aquatic life. 

One cigarette butt with tobacco remaining will kill 100% of aquatic life.

5. Do neighborhoods generate more stormwater than wooded areas?

Because of impervious surfaces like pavement and rooftops, a typical city block generates more than five times more runoff than a woodland area of the same size.

6. What do I do about leftover paint?

• Avoid buying too much paint. Careful planning can save money and reduce the need to dispose of leftover product.
• Avoid using solvents for clean-up. use disposable brushes, rollers, trays and containers. Allow them to dry and dispose of them in the trash.
• Before cleaning brushes, brush out as much paint as possible.
• Never dispose of excess paint, wash waters or solvents into a storm drain.

7. What does automotive care have to do with stormwater?

Hazardous chemicals including soap, oil, grease, and even brake dust can cause great harm to aquatic life.

What can you do to help?

• Identify storm drain inlets that are near your work area. Be aware that no dumping is allowed.
• Inspect vehicles for drips and spills. use drip pans or other secondary containment for leaking fluids. Always clean spills using rags or other absorbents.
• Properly dispose of waste oil and other hazardous materials. Automotive retailers will recycle waste oil and other hazardous materials.
• Most commercial car washes and car dealers are equipped with drains that convey wash water to a treatment facility or into a sanitary sewer system.
• If washing your car at home, wash in the grass. Grass is a great natural filter.

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Street Division

Show All Answers

1. What do I do about a dead tree on private property?

Contact Neighborhood Services at 501-321-6653.

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Traffic Services

Show All Answers

1. Who do I contact about a traffic sign needing repair?

For all city or county streets, contact Traffic Services at 501-321-6945.

For state streets (MLK Express, highway signs, etc..), contact the Arkansas Department of Transportation.

2. A parking meter downtown isn't working.

Contact Traffic Services at 501-321-6945.

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Utilities

Show All Answers

1. What contaminants can be in our drinking water?

As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals and, in some cases, can pick up substances resulting from the presence of animals or from human activity.  Contaminants that may be present in source water include: Microbial contaminants such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations, and wildlife; Inorganic contaminants such as salts and metals, which can be naturally occurring or result from urban stormwater runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming; Pesticides and herbicides which may come from a variety of sources such as agriculture, urban stormwater runoff, and residential uses; Organic chemical contaminants including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff, and septic systems; Radioactive contaminants which can be naturally occurring or be the result of oil and gas production and mining activities.

In order to assure tap water is safe to drink, EPA has regulations which limit the amount of certain contaminants in water provided by public water systems.  Food and Drug Administration (FDA) regulations establish limits for contaminants in bottled water which must provide the same protection for public health.

2. Am I at risk?

All drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants.  The presence of contaminants does not necessarily indicate that the water poses a health risk. However, some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and infants can be particularly at risk from small amounts of contamination. These people should seek advice about drinking water from their health care providers. More information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency’s Safe Drinking Water Hotline at 1-800-426-4791.  In addition, EPA/CDC guidelines on appropriate means to lessen the risk of infection by microbiological contaminants are also available from the Safe Drinking Water Hotline.

3. Where does our drinking water come from?

The sources of drinking water (both tap water and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells.  Our source is surface water from Lakes Hamilton and Ricks We have two water treatment plants:  Lakeside and Ouachita.  The Lakeside Plant treats surface water from Lake Ricks. The Ouachita Plant treats surface water from Lake Hamilton.

4. How safe is the source of our drinking water?

The Arkansas Department of Health has completed a Source Water Vulnerability Assessment for City of Hot Springs.  The assessment summarizes the potential for contamination of our sources of drinking water and can be used as a basis for developing a source water protection plan.  Based on the various criteria of the assessment, our water sources have been determined to have a low to high susceptibility to contamination.  You may request a summary of the Source Water Vulnerability Assessment from our office.

5. What is Cryptosporidium?

Cryptosporidium is a microbial pathogen found in surface water throughout the U.S. It lives and reproduces only with the host.  In the environment, Cryptosporidium exists as a thick walled oocyst, containing four organisms.  Monitoring by Hot Springs Water Department in 2019 indicated no oocysts in the proposed Lake Ouachita Intake that is being considered for construction. It is important to know that although filtration removes Cryptosporidium, the most commonly used filtration methods cannot guarantee 100 percent removal.  Ingestion of Cryptosporidium may cause cryptosporidiosis, an abdominal infection. Symptoms of infection include nausea, diarrhea, and abdominal cramps. Most healthy individuals can overcome the disease within a few weeks.  However, immuno-compromised people are at greater risk of developing life threatening illness. We encourage immuno-compromised individuals to consult their doctor regarding appropriate precautions to take to avoid infection. Cryptosporidium must be ingested to cause disease, and it may be spread through means other than drinking water.

6. Lead and Drinking Water

If present, elevated levels of lead can cause serious health problems, especially for pregnant women and young children. Lead in drinking water is primarily from materials and components associated with service lines and home plumbing. We are responsible for providing high quality drinking water, but cannot control the variety of materials used in plumbing components. When your water has been sitting for several hours, you can minimize the potential for lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for drinking or cooking. If you are concerned about lead in your water, you may wish to have your water tested. Information on lead in drinking water, testing methods, and steps you can take to minimize exposure is available from the Safe Drinking Water Hotline or at http://www.epa.gov/safewater/lead.

7. How can I learn more about our drinking water?

If you have any questions about this report or concerning your water utility, contact Cody Howell, Water Production Facilities Manager, at 501-767-4888.  We want our valued customers to be informed about their water utility. If you want to learn more, please visit our website www.cityhs.net. We hold regular meetings on the first and third Tuesday of each month at 7:00 PM at the Hot Springs City Hall Board of Chambers. Contact Cody Howell if you have any questions.

8. Conserving Water = Saving Money

• The average faucet flows at a rate of 2 gallons per minute.  You can save up to four gallons of water every morning by turning off the faucet while you brush your teeth.
• Taking a bath requires up to 70 gallons of water.  A five-minute shower uses only 10 to 25 gallons.
• A running toilet can waste up to 200 gallons of water per day.
• At 1 drip per second, a faucet can leak 3,000 gallons per year.
• If you drink your daily recommended 8 glasses of water per day from the tap, it will cost you about 50 cents per year.  If you choose to drink it from water bottles, it can cost you up to $1,400 dollars. 
• More than 25% of bottled water comes from a municipal water supply, the same place that tap water comes from.

9. Utility Field Operations Emergency Service Center

Emergency Services: 501-321-6200

• To report a leak
• To report discolored water

10. Utility Billing Services

Customer Service: 501-321-6880

• To establish, discontinue or transfer service
• Billing information
• Utility rates, charges and procedures
• Meter issues

Emergency Service: 501-321-6200

If you need your water turned off because you have a leak or need to make repairs, call 501-321-6200. Available 24 hours a day, 7 days a week.