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1. What is CodeRED and why is it important to me?

CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message and e-mail regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.

2. When will CodeRED be used?

Messages regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. The system will be used to send critical communications such as tornado warnings, missing child alerts and evacuation notices.

3. Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents?

This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.

4. Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?

The CodeRED database currently contains limited information. No resident should assume that their information is in the system. Residents and businesses are encouraged to register for emergency notification alerts on the City of Hot Springs website at www.cityhs.net by clicking on the CodeRED button. When registering, you may contribute additional information if you wish, such as mobile phone numbers, work telephone lines and alternate emergency contact information. Those without internet access can sign-up using computer terminals at the Garland County Library or by calling (501) 321-6743 for assistance. All contact information provided remains private and is only used for emergency notification purposes.

5. I have a business located in Garland County. Can I arrange to have CodeRED contact my business?

Yes. Fill out the CodeRED registration form but be sure to select the “This address is a business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.

*Disclaimer, for businesses in the county, some notifications will not be available.

6. What if I want to register additional numbers for my address?

When an individual registers for CodeRED, they may submit up to four (4) more numbers for the same address.

7. Is my personal information protected?

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any citizen supplied data to third parties.

8. How will I recognize a CodeRED message?

A CodeRED message will have a caller ID of 501-321-6808. We suggest you program this number in your cell phone as a “new contact” and use “City of Hot Springs CodeRED” as the contact name.

9. What should I do if I receive a CodeRED message?

Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. 

10. I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?

Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Only phone numbers registered will be contacted when a CodeRED notification is sent.

11. Will the CodeRED system leave a message on an answering machine?

Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.

12. What happens if the line is busy?

If the line is busy, CodeRED will try one more time to connect.

13. What circumstances might prevent a message from being delivered to me?

• If your contact information has changed and you have not registered your new information.

• If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.

• If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.

• If you have a privacy manager on your main phone and you did not register an alternate phone number.

14. Is there an app for CodeRED?

Yes. The CodeRED Mobile Alert app can be downloaded for free on Google Play and the App Store. It provides advanced, real-time, hyper-local alerts to subscribers within the reach of a given location generated by public safety officials across the United States and Canada. Please visit the mobile app site for further details.

15. Who can I contact for additional details?

For additional information visit www.cityhs.net/CodeRED or call (501) 321-6743.

16. How do I unsubscribe from CodeRED?

If you created a CodeRED login, you can login and unsubscribe yourself and connected numbers/emails. If you still need assistance, call the Stormwater Division at 501-321-6743 and ask to be removed. Please provide which phone number(s), email(s) and/or text message notifications you wish to have removed.