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City of Hot Springs Website Survey

2. Your opinion of the City of Hot Springs’ website is important to us. We want the site to be your go-to source for city government information. Please take a few moments to complete this online survey. Your comments and opinions will be used for statistical and reporting purposes, and to help us serve you better. Please help us by responding to all questions. Thank you!

4. Demographic questions

6. What is your age?*

   1. 18-24
   2. 25-32
   3. 33-45
   4. 46-55
   5. 55+

8. What is your gender?*

   1. Male
   2. Female

10. Are you a resident or visitor of Hot Springs, Arkansas?*

    1. Full-time resident
    2. Seasonal resident
    3. Visitor
    4. Potential visitor

12. Is your visit to the city website for your professional or personal interest?*

    1. Professional
    2. Personal
    3. Professional and personal

14. Survey questions

16. How often do you visit the city website?*

    1. Regularly (I visit the site several times per week)
    2. Often (I visit the site once or more per month)
    3. Rarely (I visit the site a couple times per year)
    4. First time visitor

18. Was it easy to find the information you needed during today's visit?*

    1. Very easy to find
    2. Easy to find
    3. Fair
    4. Difficult to find
    5. Very difficult to find
    6. Did not find

20. What are your main reasons for visiting the city website?*

    [select as many choices that apply]

    1. General information on city services or programs
    2. Board agendas and meetings
    3. Latest news and press releases
    4. Documents and forms
    5. Contact a city department
    6. Research
    7. City jobs
    8. Permitting
22. Which parts of the web site are most useful to you?*

    [select as many choices that apply]

    1. Board meetings & agendas
    2. Government
    3. Residents
    4. Business
    5. Visitors
    6. News releases
    7. Departments and agencies listing
    8. City12 government access TV
    9. Meeting video archive
24. Did the menu of items on the home page make sense to you?*

    1. Yes
    2. No

26. If no, what would you like to see changed?

28. Did you experience any problems downloading files?*

    1. Yes
    2. No
    3. Did not try

30. About how many pages did you browse during this visit?*

    1. 1 to 3
    2. 3 to 5
    3. 5 to 8
    4. More than 10

32. What do you like about the city website?*

    [select as many choices that apply]

    1. The website contains helpful information
    2. Extensive information
    3. Information is interesting
    4. Information is easy to find
34. What area of the city website could we improve?*

    [select as many choices that apply]

    1. Information does not meet my needs
    2. Information is not complete
    3. Information is hard to find
    4. Information is hard to understand
    5. Web pages appear slowly
    6. There is nothing that i dislike about the web site
36. How would you rate the city website overall?*

    1. Excellent
    2. Very good
    3. Good
    4. Fair
    5. Poor

38. Are there additional features or online services you would like included on the website?*

    1. No
    2. Yes (please describe below)

40. Online services you would like included on the website?

42. How did you first hear about this site?*

    1. Search engine
    2. Another website
    3. Newspaper/magazine article
    4. Friend or business associate
    5. Advertisement
    6. Don't know/don't remember

44. What is your main information source for city news, projects and programs?*

    1. Radio
    2. Newspaper
    3. city12 Government Access TV
    4. City website

46. How does our website compare to similar websites you have visited?*

    1. Our website is much better
    2. Our website is somewhat better
    3. About the same
    4. Our website is somewhat worse
    5. Our website is much worse
    6. Nothing to compare with

48. Do you have any other comments or suggestions about your experience with the city website?

50. Would you be willing to help us improve the user-friendliness of the website? If so, please provide your email address.

52. Thanks for taking the time to give us your comments.

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54. Email address

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